Marquis Education Enrolment Terms & Conditions 2024 - 2025
You acknowledge and agree you have read the associated Terms and Conditions attached prior to enrolment.
Yearly Course Program Enrolment Definition
Marquis Education Yearly Course Program enrolments are the commitment to enrol with Marquis Education for the full school year broken down into x4 terms of 10 weeks of tuition. Please note that termly enrolments no matter which payment method is selected is a commitment to the full term.
To achieve maximum results Marquis Education Course Programs have been designed to guide and nurture the students' learning over the course of a year with all of our course content strategically mapped to the most up to date NESA Syllabus. Marquis Course Programs from Years 6 to Year 12 build year on year ensuring students learn the foundations and fundamentals in preparation for their senior years of school and in preparation for the final Year 12 and HSC exams. Marquis Programs adequately prepare students to sit exams with confidence to achieve their personal best results and HSC success ensuring our students are well positioned to apply for the desired higher education and acceptance into the degree of choice.
We work to ensure that both parents and students achieve a return on invested time and money spent working with our Educators, learning online and in -person, supported by our rich resources and academic learning management program that reports weekly on homework and termly on progress.
Enrolment Options and Payment Methods
Enrolment Options For All Course Programs
All student enrolments from Year 6 - Year 12 at Marquis Education reserve and secure a seat in the selected class based on the supplied timetable for the entire school year. UCAT and School Holiday Programs are paid for upfront with a seat secured for the course program dates only.
Creative Kids Vouchers - $50
Marquis has partnered with the NSW Education Department to become a certified Creative Kids Provider. This means that all of our families can apply for a government rebate of $50 per student per year on tutoring services.
Creative Kids Vouchers need to be submitted online via our special website link by
30th of May, 2025. Anything submitted after this date, will not be redeemed by Marquis as it takes time for our team to process the Voucher, authenticate it with a third party; Service NSW; and successfully reimburse the amount to your nominated account.
Yearly Success Programs Years 6-12
UCAT Theory and Exam Preparation Programs
Marquis School Holiday Programs Years 6-12
Marquis Essay Marking Service
Marquis Private 1:1 Tutorials
Pricing Fees & Charges
Pricing for all course programs is non-negotiable and non-refundable.
For Holiday Programs and 1:1 Private Tutorials, cancellations must be made 48 hours prior to the session time to receive a full refund to allow another student to book this time.
Marquis Yearly Course Programs are the commitment to the whole school year as a seat is reserved in the selected class with the selected Educator/s for the year. As Marquis offers such small class sizes, it is not easy to replace a seat in a class halfway through a course program. If a student wants to dis-enrol, they will be required to compensate Marquis for the remainder of the Term or School Year, depending on the time of year.
Marquis Yearly Course Program classes require at least 3 students to run a class at an allocated time throughout the term.
In the rare event that only 1 student shows for a group class, this class becomes a 1:1 that runs for 1 hour only. The Educator will still properly cover all content requirements within the 1 hour as only one student is present and participating. There is no change in pricing whatsoever as the core requirements of the Marquis Yearly Course Program are met and experienced by the student.
Secure Payment Options
Payments for all course programs must be paid online via Marquis Education’s secure website
www.marquiseducation.com.au via secure payment merchant software Ezidebit*. Marquis accepts all major Credit Cards, and Direct Debit.
*Ezidebit is certified to the highest industry standards and has obtained regulatory licences around the world. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Stripe uses the best-in-class security tools and practices to maintain a high level of security.
All bank account and credit card particulars will be encrypted and stored for the purpose of processing payments through our third-party provider Stripe. We adhere to PCI Security Standards Council standards when handling payment information. We have processes in place to ensure the security of your personal information, including encryption of data when it is transferred to our service providers and limitations on access to personal information within our organisation. We do not retain or store CVV numbers.
Fees Applicable
All Yearly programs are required to be paid upfront, on or before the date of enrolment except for subscription enrolments. Students who elect to enrol in the monthly or termly subscription enrolment option via DD are committing to a minimum of 1 term and the maximum of one years enrolment with the requirement of three equal instalments payments during the term or 4 equal payments for the school year.
Transaction Fees:
Administration Fee (once only) up to Paid by Marquis
Merchant Service Fee (Visa/MasterCard) 1.99%
Transaction Fee (bank account) $0.99
Merchant Service Fee (Amex/Diners) 1.99%
Other Fees:
SMS Payment Reminder (optional) N/A
Failed Payment Fee $9.90
Marquis absorbs all administration fees
Payments must be made in full, before a student can be set up in our Learning Management System, be issued a Marquis user account and accompanying email, gain access to our learning resources, receive workbooks, start classes/ tutoring, gain access to private tutorials booking platform and receive Educator feedback in class only. We will not commence performing the Services until you have paid the Fee amount in full or first instalment of our Fees as outlined in the Enrolment Agreement.
Postage and Delivery of Educational Materials
Notice and Notice Period
Please ensure you read the minimum enrolment period applicable to your program selection carefully (below).
Please be aware that if you decide to terminate your enrolment before the designated completion date, which coincides with the term's end, it is imperative that you notify us in writing no less than 14 days before the commencement of the next term.
It is necessary for parents to provide a minimum of two weeks' clear notice if the student intends to discontinue their tuition. In the absence of a formal notification to terminate a termly enrolment, the student will be automatically registered for the subsequent term's course. Consequently, the student's parent will incur the full fee, as we allocate and reserve a seat for the student well in advance, making it challenging to fill the seat without sufficient notice.
This means, you must notify us on or before 8pm Monday of week 9 if you wish to cancel your enrolment with us. Parents must provide two clear weeks’ notice if the student wishes to discontinue tuition. Unless we receive notification for termination of a Termly enrolment, the student will automatically be enrolled for the following Term course and the parent of the student will be charged the full fee as we reserve a seat in the class for the student in advance and cannot fill this seat without adequate notice.
Additionally, should there be a change of mind after the direct debit payment has been processed, Marquis Education reserves the right to not issue a refund.
Defaulted Direct Debit Payments
You will be charged a dishonour fee for any declined transactions. Marquis Education will make all reasonable endeavours to contact the parent directly however, if the account remains overdue after 7 days, we reserve the right to cancel your enrolment and dis-enrol the student from all classes.You acknowledge Marquis Education reserves the right to charge interest at a rate of 2% per month on any amounts unpaid after the expiry of 30 days after the payment date. For more information on Defaulted Direct Debit payments, please see our General Terms & Conditions clauses DISHONOURED PAYMENT BY DIRECT DEBIT and DEFAULT OF PAYMENT BY DIRECT DEBIT.
It is clients' responsibility to:
Refund Policy
Marquis Education does not offer refunds. Payments are non-refundable; no refunds or credits will be issued in any circumstances once the course commences as we do not offer refunds for change of mind. Marquis Education will reserve a seat for your child in their selected class for the term or the year, in good faith and will not give that seat to someone else halfway through the year or a term.
The term fees, one-off enrolment fees and fees for additional programs and services including School Holiday Programs will not be refunded under any circumstances.
Intellectual Property (please read carefully)
The work and materials that we provide to you contain material which is owned by or licensed to Marquis Education and is protected by Australian and international laws. This includes but is not limited to: (i) written course program notes; (ii) exam papers and exam questions; (iii) homework and homework solutions; (iv) course notes and programs; and (v) learning videos (Materials) and branded merchandise.
We own the Intellectual Property rights in the Materials including but not limited to copyright which subsists in all creative and literary works incorporated into our Materials.
You understand these rights are non-transferable and you must not breach our Intellectual Property rights by, including but not limited to:
Non-Solicitation
Parents and students are not permitted to approach our staff to engage in tutoring work with your child outside of Marquis Education Program Selection and Payment. You warrant that you will not canvass, employ, induce or attempt to employ, induce, solicit or entice away from us, any Marquis Educator (Academics, Teacher or Tutor), employee or contractor that was employed by or contracted to us during the term that we provide Services to you or the post 12 month period unless specifically arranged through and approved by Marquis Education.
Academic Policies
TUTORIALS
1:1 Private Tutorials are dependent on Educator availability which changes on a term by term basis depending on the time of year. All Private Tutorials must be booked online through the private online booking website a minimum of 24 hours in advance. Tutorials are designed to assist and support students outside of the classroom on subjects they are enrolled in at Marquis Education only and that these tutorials are not directed learning. It is the responsibility of the student to bring their own questions to the tutorial. Marquis will provide additional support material directly related to and based on our Course Programs content.
Educators may change at any time during the term due to availability, and depending on text specific* and school specific* needs.
* Text-specific classes are only available if numbers permit as we require at least 3 students to successfully run a class.
* School-specific classes are only available if numbers permit as we require at least 3 students to successfully run a class.
ATTENDANCE AND HOMEWORK SUBMISSION
You acknowledge that to achieve progress and the best results from Marquis Educations course programs, you are required to attend class every week and submit homework as required. If a student fails to attend one or more classes during the Service Period, neither credit nor refunds will be provided by Marquis Education in accordance with our enrolment Terms and Conditions.
Students are required to complete and submit all homework weekly. Homework submission will be monitored by Marquis Education Educators and the Marquis Education Student Services Team.
All online and in-person students are expected to complete and submit assigned weekly homework from our Theory Workbooks and present it in the following manner:
MAKE-UP CLASSES
We offer make-up classes and or a copy of the recording of the class within a week of the missed class time. In the event that a student cannot make their regular class time they need to notify the Student Experience Team as soon as they know they cannot attend so that they can advise the Educator otherwise we will be calling you to find out why you are not in class. It is the responsibility of the student to access our online resources and request a video recording of the class and the class notes from a Student Experience Manager in the centre or online for any class missed. Also note that the Marquis week starts on Saturdays and ends on Fridays.
Make up classes can be booked online here.
INFORMATION REQUIRED AT THE TIME OF YOUR ENROLMENT
Marquis Education requires you to provide us with your school’s Option Topic and texts for the year. We also require you to fill out a medical form, so that Marquis can be adequately prepared in the case of an emergency.
ACCELERATION
You acknowledge and agree that students wishing to accelerate into a higher stream for a subject are required to sit a diagnostic exam which will be assessed at the sole discretion of Marquis Education.
General Enrolment Policies
COMMUNICATION WITH PARENTS AND STUDENTS
You authorise Marquis Education to use student and parent email addresses to communicate messages relating to current and future enrolments. To opt-out of such communication, please submit a request in writing to hi@marquis.education You acknowledge and agree that if you choose to opt-out of these emails, Marquis Education takes no responsibility for the failure of you to receive important messages.
CONSENT
You consent to us using advertising (including the student’s name, exam results and photographs) for promotional purposes or publicly announcing that we have provided Services to you unless otherwise notified in writing by you.
Student Behaviour Policy and Code of Conduct
Students must treat other fellow students and staff at Marquis with respect at all times. Students are expected to be on their best behaviour at all times during classes and must be dressed neatly and appropriately whilst in Marquis Learning Centres.
If learning online Students must have their camera switched on so that Educators can teach and facilitate the class with a physically present student. Microphones must be in working condition and it is the responsibility of the student to have secure and reliable wifi connection.
Mobile phones are not allowed to be used in class and are to be switched off or on silent. If a parent or guardian needs to get in contact with a student whilst they are in class, they should contact Marquis Education's Centre and speak to a Student Experience Manager.
No food is permitted in classrooms.
Marquis' Student Code of Conduct, that every single pupil must adhere to and all times at Marquis:
Furthermore, the purpose of tutoring at Marquis Education is as follows:
Our Academic Team are constantly working hard to create a safe and nurturing learning environment that's conducive to the most erudite, progressive and transformative student experience for each and every one of our students at Marquis and the above is essential to enable this.
Each student agrees not to conduct themselves in an antisocial or disruptive manner towards other students or staff of Marquis Education. We have a zero tolerance stance in response to behaviour that is detrimental to self or others or to the achievement of high quality teaching and learning. Any student who engages in disruptive or inappropriate behaviour will receive 3 warnings per term. After the third warning, the student may be asked to leave the class. Marquis Education reserves the right to suspend, disenroll or cancel a student’s enrolment if the inappropriate behaviour persists. This is to ensure the safety of other students and our staff whilst on our premises and learning online. If a student is suspended, disenrolled or we cancel their enrolment at Marquis, then we will not refund for lessons that they are not permitted to attend for the rest of that term. Pricing for all course programs is non-negotiable and non-refundable.
Damage to Property
Students will be liable for costs incurred by a student intentionally damaging Marquis property.
Attendance & Makeup Classes
Students must attend ALL scheduled lessons. To permanently change the frequency of, or time set for scheduled lessons, early notice is required. Please note, lessons run throughout the school term, regardless of public holidays, to ensure that we cover all aspects of the NSW NESA Curriculum.
It is in the students best learning interests that they attend a maximum of 2 make-up lessons per term to ensure that they don't fall behind and to ensure the Educator can monitor progress. Remember that our normal week begins on a Saturday and ends on a Friday so the make-up class must be attended in the same week as the normal class. Please notify us by
filling this form to book in a make-up lesson. If no lesson is attended that week, we’ll email them through the materials for that week.
Please be aware that our make-up lessons are offered based on the current availability within our timetable. We strive to accommodate your needs to the best of our ability, but this is subject to the existing schedule and Educator availability.
To notify us of absences over an extended period of time due to trips, major illnesses please email us in writing to hi@marquis.education.
Personal Property
The student’s personal property is not insured by Marquis, Marquis will not accept responsibility for any loss or damage.
Marquis Resources, Course Booklets & Tutoring Materials
Students who are enrolled in a course at Marquis will receive their weekly booklets when attending their scheduled weekly lesson. Students who do not continue with the full-term commitment will not receive the remaining weekly booklets and will also not get a refund for the remaining of the term. Marquis resources are exclusive to Marquis students who are enrolled in the course and are not available for purchase separately.
Students must maintain a portfolio of all tutoring materials, marked homework tasks and glossary documents.
Please look after your issued Marquis course booklets carefully as they take a substantial amount of time, resources, and effort to prepare. Owing to this, any lost or damaged course material will incur a compulsory $100 replacement fee per term/module.
Special Promotions
From time to time, Marquis Education may offer special (promotional) offers. Each of our special offers will have its own specific ‘Terms and Conditions’. You must refer to the respective terms and conditions before accepting the offer. Any special offers cannot be used in conjunction with any other offers or discounts and cannot be redeemed as cash. Promotions cannot be stacked.
Plagiarism Policy
What is Plagiarism?
Plagiarism is taking and using another person's ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgment. This includes material sourced from the internet, staff, other students, and from published and unpublished works.
Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which includes:
If a student is caught plagiarising, then the penalties applied will depend on the seriousness of the offence and whether the student has been counselled before. These may include:
Digital & Online Policy
Sharing School Results
Marquis Education requests that its students provide school exam results, HSC results, photographs and ATAR by phone or email when requested from either a HSC Consultant or Student Experience Manager. Marquis Education reserves the right to advertise names, results and photographs for promotional purposes, but will remove them at the request of the student, parent or guardian.
Privacy
We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback directly relating to the services we offer. If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
We collect and use the information for purposes including:
Disclosure of personal information to third parties.
We may disclose personal information to:
Indemnity
You are liable for and agree to indemnify, defend and hold us harmless for and against any and all Claims, liabilities, suits, actions and expenses, including costs of litigation and reasonable legal costs, resulting directly or indirectly from:
You agree to cooperate with us (at your own expense) in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of the Services including but not limited to disputes, complaints, investigations or litigation that arises out of or relates to incorrect information you have given us.
The obligations under this clause will survive termination of these Terms.
General
Privacy: We agree to comply with the legal requirements of the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any other applicable legislation or privacy guidelines.
Publicity:
You consent to us using advertising (including advertising the student’s name, exam results and photographs) for promotional purposes or publicly announcing that we have provided Services to you unless otherwise notified in writing by you.
Email:
You acknowledge that we are able to send electronic mail to you and receive electronic mail from you. You release us from any claim you may have as a result of any unauthorised copying, recording, reading or interference with that document or information after transmission, for any delay or non-delivery of any document or information and for any damage caused to your system or any files by a transfer.
Relationship of parties: These Terms are not intended to create a relationship between the parties of partnership, joint venture, or employer-employee.
Assignment:
These Terms are personal to the Parties. A Party must not assign or deal with the whole or any part of its rights or obligations under these Terms without the prior written consent of the other Party (such consent not to be unreasonably withheld).
Severance: If any provision (or part of it) under these Terms is held to be unenforceable or invalid in any jurisdiction, then it will be interpreted as narrowly as necessary to allow it to be enforceable or valid. If a provision (or part of it) under these Terms cannot be interpreted as narrowly as necessary to allow it to be enforceable or valid, then the provision (or part of it) must be severed from these Terms and the remaining provisions (and remaining part of the provision) of these Terms are valid and enforceable.
Force Majeure:
We will not be liable for any delay or failure to perform our obligations under these Terms if such delay is due to any circumstance beyond our reasonable control. If we are delayed from performing our obligations due to such a circumstance for a period of at least 2 months, we may terminate our agreement with you by giving you 5 Business Days' notice in writing.
Notice:
Any notice required or permitted to be given by you under these Terms will only be deemed to have been served by completing the applicable Online Enquiry Form which can be found on our website at http://www.marquiseducation.com.au.
Jurisdiction & Applicable Law:
These terms are governed by the laws of New South Wales and the Commonwealth of Australia. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales.
Entire Agreement:
These Terms and any document expressly referred to in them represent the entire agreement between you and us and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. We won't be held liable for any delays or failure in performance of any part of the online service, from any cause beyond our control. This includes, but not limited to, changes to law or regulation, war, terrorist attack, pandemic and/or acts of hackers or third party internet service providers..
Yearly Course Program Enrolment Definition
Marquis Education Yearly Course Program enrolments are the commitment to enrol with Marquis Education for the full school year broken down into x4 terms of 10 weeks of tuition. Please note that termly enrolments no matter which payment method is selected is a commitment to the full term.
To achieve maximum results Marquis Education Course Programs have been designed to guide and nurture the students' learning over the course of a year with all of our course content strategically mapped to the most up to date NESA Syllabus. Marquis Course Programs from Years 6 to Year 12 build year on year ensuring students learn the foundations and fundamentals in preparation for their senior years of school and in preparation for the final Year 12 and HSC exams. Marquis Programs adequately prepare students to sit exams with confidence to achieve their personal best results and HSC success ensuring our students are well positioned to apply for the desired higher education and acceptance into the degree of choice.
We work to ensure that both parents and students achieve a return on invested time and money spent working with our Educators, learning online and in -person, supported by our rich resources and academic learning management program that reports weekly on homework and termly on progress.
Enrolment Options and Payment Methods
Enrolment Options For All Course Programs
All student enrolments from Year 6 - Year 12 at Marquis Education reserve and secure a seat in the selected class based on the supplied timetable for the entire school year. UCAT and School Holiday Programs are paid for upfront with a seat secured for the course program dates only.
Creative Kids Vouchers - $50
Marquis has partnered with the NSW Education Department to become a certified Creative Kids Provider. This means that all of our families can apply for a government rebate of $50 per student per year on tutoring services.
Creative Kids Vouchers need to be submitted online via our special website link by
30th of May, 2024. Anything submitted after this date, will not be redeemed by Marquis as it takes time for our team to process the Voucher, authenticate it with a third party; Service NSW; and successfully reimburse the amount to your nominated account.
Yearly Success Programs Years 6-12
UCAT Theory and Exam Preparation Programs
Marquis School Holiday Programs Years 6-12
Marquis Essay Marking Service
Marquis Private 1:1 Tutorials
Pricing Fees & Charges
Pricing for all course programs is non-negotiable and non-refundable.
For Holiday Programs and 1:1 Private Tutorials, cancellations must be made 48 hours prior to the session time to receive a full refund to allow another student to book this time.
Marquis Yearly Course Programs are the commitment to the whole school year as a seat is reserved in the selected class with the selected Educator/s for the year. As Marquis offers such small class sizes, it is not easy to replace a seat in a class halfway through a course program. If a student wants to dis-enrol, they will be required to compensate Marquis for the remainder of the Term or School Year, depending on the time of year.
Marquis Yearly Course Program classes require at least 3 students to run a class at an allocated time throughout the term.
In the rare event that only 1 student shows for a group class, this class becomes a 1:1 that runs for 1 hour only. The Educator will still properly cover all content requirements within the 1 hour as only one student is present and participating. There is no change in pricing whatsoever as the core requirements of the Marquis Yearly Course Program are met and experienced by the student.
Secure Payment Options
Payments for all course programs must be paid online via Marquis Education’s secure website
www.marquiseducation.com.au via secure payment merchant software Ezidebit*. Marquis accepts all major Credit Cards, and Direct Debit.
*Ezidebit is certified to the highest industry standards and has obtained regulatory licences around the world. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Stripe uses the best-in-class security tools and practices to maintain a high level of security.
All bank account and credit card particulars will be encrypted and stored for the purpose of processing payments through our third-party provider Stripe. We adhere to PCI Security Standards Council standards when handling payment information. We have processes in place to ensure the security of your personal information, including encryption of data when it is transferred to our service providers and limitations on access to personal information within our organisation. We do not retain or store CVV numbers.
Fees Applicable
All Yearly programs are required to be paid upfront, on or before the date of enrolment except for subscription enrolments. Students who elect to enrol in the monthly or termly subscription enrolment option via DD
are committing to a minimum of 1 term and the maximum of one years enrolment with the requirement of three equal instalments payments during the term or 4 equal payments for the school year.
Number | |
---|---|
Administration Fee (once only) up to | Paid by Marquis |
Merchant Service Fee (Visa/MasterCard) | 1.99% |
Transaction Fee (bank account) | $0.99 |
Merchant Service Fee (Amex/Diners) | 1.99% |
Other Fees: | |
---|---|
SMS Payment Reminder (optional) | N/A |
Failed Payment Fee | $9.90 |
Marquis absorbs all administration fees |
Payments must be made in full, before a student can be set up in our Learning Management System, be issued a Marquis user account and accompanying email, gain access to our learning resources, receive workbooks, start classes/ tutoring, gain access to private tutorials booking platform and receive Educator feedback in class only. We will not commence performing the Services until you have paid the Fee amount in full or first instalment of our Fees as outlined in the Enrolment Agreement.
Postage and Delivery of Educational Materials
Notice and Notice Period
Please ensure you read the minimum enrolment period applicable to your program selection carefully (below).
Please be aware that if you decide to terminate your enrolment before the designated completion date, which coincides with the term's end, it is imperative that you notify us in writing no less than 14 days before the commencement of the next term.
It is necessary for parents to provide a minimum of two weeks' clear notice if the student intends to discontinue their tuition. In the absence of a formal notification to terminate a termly enrolment, the student will be automatically registered for the subsequent term's course. Consequently, the student's parent will incur the full fee, as we allocate and reserve a seat for the student well in advance, making it challenging to fill the seat without sufficient notice.
This means, you must notify us on or before 8pm Monday of week 9 if you wish to cancel your enrolment with us. Parents must provide two clear weeks’ notice if the student wishes to discontinue tuition. Unless we receive notification for termination of a Termly enrolment, the student will automatically be enrolled for the following Term course and the parent of the student will be charged the full fee as we reserve a seat in the class for the student in advance and cannot fill this seat without adequate notice.
Additionally, should there be a change of mind after the direct debit payment has been processed, Marquis Education reserves the right to not issue a refund.
Defaulted Direct Debit Payments
You will be charged a dishonour fee for any declined transactions. Marquis Education will make all reasonable endeavours to contact the parent directly however, if the account remains overdue after 7 days, we reserve the right to cancel your enrolment and dis-enrol the student from all classes.You acknowledge Marquis Education reserves the right to charge interest at a rate of 2% per month on any amounts unpaid after the expiry of 30 days after the payment date. For more information on Defaulted Direct Debit payments, please see our General Terms & Conditions clauses DISHONOURED PAYMENT BY DIRECT DEBIT and DEFAULT OF PAYMENT BY DIRECT DEBIT.
It is clients' responsibility to:
Refund Policy
Marquis Education does not offer refunds. Payments are non-refundable; no refunds or credits will be issued in any circumstances once the course commences as we do not offer refunds for change of mind. Marquis Education will reserve a seat for your child in their selected class for the term or the year, in good faith and will not give that seat to someone else halfway through the year or a term.
The term fees, one-off enrolment fees and fees for additional programs and services including School Holiday Programs will not be refunded under any circumstances.
Intellectual Property (please read carefully)
The work and materials that we provide to you contain material which is owned by or licensed to Marquis Education and is protected by Australian and international laws. This includes but is not limited to: (i) written course program notes; (ii) exam papers and exam questions; (iii) homework and homework solutions; (iv) course notes and programs; and (v) learning videos (Materials) and branded merchandise.
We own the Intellectual Property rights in the Materials including but not limited to copyright which subsists in all creative and literary works incorporated into our Materials.
You understand these rights are non-transferable and you must not breach our Intellectual Property rights by, including but not limited to:
Non-Solicitation
Parents and students are not permitted to approach our staff to engage in tutoring work with your child outside of Marquis Education Program Selection and Payment. You warrant that you will not canvass, employ, induce or attempt to employ, induce, solicit or entice away from us, any Marquis Educator (Academics, Teacher or Tutor), employee or contractor that was employed by or contracted to us during the term that we provide Services to you or the post 12 month period unless specifically arranged through and approved by Marquis Education.
Academic Policies
TUTORIALS
1:1 Private Tutorials are dependent on Educator availability which changes on a term by term basis depending on the time of year. All Private Tutorials must be booked online through the private online booking website a minimum of 24 hours in advance. Tutorials are designed to assist and support students outside of the classroom on subjects they are enrolled in at Marquis Education only and that these tutorials are not directed learning. It is the responsibility of the student to bring their own questions to the tutorial. Marquis will provide additional support material directly related to and based on our Course Programs content.
Educators may change at any time during the term due to availability, and depending on text specific* and school specific* needs.
* Text-specific classes are only available if numbers permit as we require at least 3 students to successfully run a class.
* School-specific classes are only available if numbers permit as we require at least 3 students to successfully run a class.
ATTENDANCE AND HOMEWORK SUBMISSION
You acknowledge that to achieve progress and the best results from Marquis Educations course programs, you are required to attend class every week and submit homework as required. If a student fails to attend one or more classes during the Service Period, neither credit nor refunds will be provided by Marquis Education in accordance with our enrolment Terms and Conditions.
Students are required to complete and submit all homework weekly. Homework submission will be monitored by Marquis Education Educators and the Marquis Education Student Services Team.
All online and in-person students are expected to complete and submit assigned weekly homework from our Theory Workbooks and present it in the following manner:
MAKE-UP CLASSES
We offer make-up classes and or a copy of the recording of the class within a week of the missed class time. In the event that a student cannot make their regular class time they need to notify the Student Experience Team as soon as they know they cannot attend so that they can advise the Educator otherwise we will be calling you to find out why you are not in class. It is the responsibility of the student to access our online resources and request a video recording of the class and the class notes from a Student Experience Manager in the centre or online for any class missed. Also note that the Marquis week starts on Saturdays and ends on Fridays.
Make up classes can be booked online here.
INFORMATION REQUIRED AT THE TIME OF YOUR ENROLMENT
Marquis Education requires you to provide us with your school’s Option Topic and texts for the year. We also require you to fill out a medical form, so that Marquis can be adequately prepared in the case of an emergency.
ACCELERATION
You acknowledge and agree that students wishing to accelerate into a higher stream for a subject are required to sit a diagnostic exam which will be assessed at the sole discretion of Marquis Education.
General Enrolment Policies
COMMUNICATION WITH PARENTS AND STUDENTS
You authorise Marquis Education to use student and parent email addresses to communicate messages relating to current and future enrolments. To opt-out of such communication, please submit a request in writing to hi@marquis.education You acknowledge and agree that if you choose to opt-out of these emails, Marquis Education takes no responsibility for the failure of you to receive important messages.
CONSENT
You consent to us using advertising (including the student’s name, exam results and photographs) for promotional purposes or publicly announcing that we have provided Services to you unless otherwise notified in writing by you.
Student Behaviour Policy and Code of Conduct
Students must treat other fellow students and staff at Marquis with respect at all times. Students are expected to be on their best behaviour at all times during classes and must be dressed neatly and appropriately whilst in Marquis Learning Centres.
If learning online Students must have their camera switched on so that Educators can teach and facilitate the class with a physically present student. Microphones must be in working condition and it is the responsibility of the student to have secure and reliable wifi connection.
Mobile phones are not allowed to be used in class and are to be switched off or on silent. If a parent or guardian needs to get in contact with a student whilst they are in class, they should contact Marquis Education's Centre and speak to a Student Experience Manager.
No food is permitted in classrooms.
Marquis' Student Code of Conduct, that every single pupil must adhere to and all times at Marquis:
Furthermore, the purpose of tutoring at Marquis Education is as follows:
Our Academic Team are constantly working hard to create a safe and nurturing learning environment that's conducive to the most erudite, progressive and transformative student experience for each and every one of our students at Marquis and the above is essential to enable this.
Each student agrees not to conduct themselves in an antisocial or disruptive manner towards other students or staff of Marquis Education. We have a zero tolerance stance in response to behaviour that is detrimental to self or others or to the achievement of high quality teaching and learning. Any student who engages in disruptive or inappropriate behaviour will receive 3 warnings per term. After the third warning, the student may be asked to leave the class. Marquis Education reserves the right to suspend, disenroll or cancel a student’s enrolment if the inappropriate behaviour persists. This is to ensure the safety of other students and our staff whilst on our premises and learning online. If a student is suspended, disenrolled or we cancel their enrolment at Marquis, then we will not refund for lessons that they are not permitted to attend for the rest of that term. Pricing for all course programs is non-negotiable and non-refundable.
Damage to Property
Students will be liable for costs incurred by a student intentionally damaging Marquis property.
Attendance & Makeup Classes
Students must attend ALL scheduled lessons. To permanently change the frequency of, or time set for scheduled lessons, early notice is required. Please note, lessons run throughout the school term, regardless of public holidays, to ensure that we cover all aspects of the NSW NESA Curriculum.
It is in the students best learning interests that they attend a maximum of 2 make-up lessons per term to ensure that they don't fall behind and to ensure the Educator can monitor progress. Remember that our normal week begins on a Saturday and ends on a Friday so the make-up class must be attended in the same week as the normal class. Please notify us by
filling this form to book in a make-up lesson. If no lesson is attended that week, we’ll email them through the materials for that week.
Please be aware that our make-up lessons are offered based on the current availability within our timetable. We strive to accommodate your needs to the best of our ability, but this is subject to the existing schedule and Educator availability.
To notify us of absences over an extended period of time due to trips, major illnesses please email us in writing to hi@marquis.education.
Personal Property
The student’s personal property is not insured by Marquis, Marquis will not accept responsibility for any loss or damage.
Marquis Resources, Course Booklets & Tutoring Materials
Students who are enrolled in a course at Marquis will receive their weekly booklets when attending their scheduled weekly lesson. Students who do not continue with the full-term commitment will not receive the remaining weekly booklets and will also not get a refund for the remaining of the term. Marquis resources are exclusive to Marquis students who are enrolled in the course and are not available for purchase separately.
Students must maintain a portfolio of all tutoring materials, marked homework tasks and glossary documents.
Please look after your issued Marquis course booklets carefully as they take a substantial amount of time, resources, and effort to prepare. Owing to this, any lost or damaged course material will incur a compulsory $100 replacement fee per term/module.
Special Promotions
From time to time, Marquis Education may offer special (promotional) offers. Each of our special offers will have its own specific ‘Terms and Conditions’. You must refer to the respective terms and conditions before accepting the offer. Any special offers cannot be used in conjunction with any other offers or discounts and cannot be redeemed as cash. Promotions cannot be stacked.
Plagiarism Policy
What is Plagiarism?
Plagiarism is taking and using another person's ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgment. This includes material sourced from the internet, staff, other students, and from published and unpublished works.
Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which includes:
If a student is caught plagiarising, then the penalties applied will depend on the seriousness of the offence and whether the student has been counselled before. These may include:
Digital & Online Policy
Sharing School Results
Marquis Education requests that its students provide school exam results, HSC results, photographs and ATAR by phone or email when requested from either a HSC Consultant or Student Experience Manager. Marquis Education reserves the right to advertise names, results and photographs for promotional purposes, but will remove them at the request of the student, parent or guardian.
Privacy
We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback directly relating to the services we offer. If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
We collect and use the information for purposes including:
Disclosure of personal information to third parties.
We may disclose personal information to:
Indemnity
You are liable for and agree to indemnify, defend and hold us harmless for and against any and all Claims, liabilities, suits, actions and expenses, including costs of litigation and reasonable legal costs, resulting directly or indirectly from:
You agree to cooperate with us (at your own expense) in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of the Services including but not limited to disputes, complaints, investigations or litigation that arises out of or relates to incorrect information you have given us.
The obligations under this clause will survive termination of these Terms.
General
Privacy: We agree to comply with the legal requirements of the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any other applicable legislation or privacy guidelines.
Publicity:
You consent to us using advertising (including advertising the student’s name, exam results and photographs) for promotional purposes or publicly announcing that we have provided Services to you unless otherwise notified in writing by you.
Email:
You acknowledge that we are able to send electronic mail to you and receive electronic mail from you. You release us from any claim you may have as a result of any unauthorised copying, recording, reading or interference with that document or information after transmission, for any delay or non-delivery of any document or information and for any damage caused to your system or any files by a transfer.
Relationship of parties: These Terms are not intended to create a relationship between the parties of partnership, joint venture, or employer-employee.
Assignment:
These Terms are personal to the Parties. A Party must not assign or deal with the whole or any part of its rights or obligations under these Terms without the prior written consent of the other Party (such consent not to be unreasonably withheld).
Severance: If any provision (or part of it) under these Terms is held to be unenforceable or invalid in any jurisdiction, then it will be interpreted as narrowly as necessary to allow it to be enforceable or valid. If a provision (or part of it) under these Terms cannot be interpreted as narrowly as necessary to allow it to be enforceable or valid, then the provision (or part of it) must be severed from these Terms and the remaining provisions (and remaining part of the provision) of these Terms are valid and enforceable.
Force Majeure:
We will not be liable for any delay or failure to perform our obligations under these Terms if such delay is due to any circumstance beyond our reasonable control. If we are delayed from performing our obligations due to such a circumstance for a period of at least 2 months, we may terminate our agreement with you by giving you 5 Business Days' notice in writing.
Notice:
Any notice required or permitted to be given by you under these Terms will only be deemed to have been served by completing the applicable Online Enquiry Form which can be found on our website at http://www.marquiseducation.com.au.
Jurisdiction & Applicable Law:
These terms are governed by the laws of New South Wales and the Commonwealth of Australia. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales.
Entire Agreement:
These Terms and any document expressly referred to in them represent the entire agreement between you and us and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. We won't be held liable for any delays or failure in performance of any part of the online service, from any cause beyond our control. This includes, but not limited to, changes to law or regulation, war, terrorist attack, pandemic and/or acts of hackers or third party internet service providers..
4.03/5 Celebration Drive Bella Vista NSW 2153
Mon - Fri 4.00 pm - 8.00pm
Sat - Sun 9.00 am - 4.00pm
We acknowledge the Traditional Owners and communities of the lands on which our business operates. We pay our respect to Aboriginal and Torres Strait Islander cultures and to their Elders past and present.
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